I've let our available head managers know and you should recieve a private message on forums with your new pass soon.
I'm sure this is some type of bug in the server script.
I would log in right now and reset it for ypu but I can't as my PC is downloading important updates for security. 60%
If it's not reset now it'll be in a few hours tops as I will do it personally when I can get on.
Sorry for the inconvenience.